Jane Masabo

Carial company limited 2024-03-05 - 2025-01-05 In a call center position, I gained valuable experience in customer service, communication, and problem-solving. I handled a variety of tasks such as answering inbound calls, addressing customer inquiries, troubleshooting issues, and providing information about products. I developed strong multitasking skills while managing multiple calls and keeping accurate records of customer interactions. Additionally, I learned to remain calm and professional in challenging situations, ensuring customer satisfaction even in high-pressure environments. Working in a team setting, I also collaborated with colleagues to resolve complex issues and improve overall service quality.