Telemarketer (Tele Customer Service)
Job Role Insights
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Date posted
2024-10-29
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Closing date
2024-11-28
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Hiring location
Dar es Salaam
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Offered salary
Min:TZS 300,000/month
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Career level
Junior
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Qualification
Diploma
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Experience
1 - 2 Years
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Quantity
2 person
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Gender
both
Job Description
Mnada Spesho is seeking a motivated and customer-focused Tele Customer Service/Marketer to enhance customer experience by re-engaging dormant users and providing real-time assistance to active users. This role involves making outbound calls to users, addressing inquiries, resolving issues, and guiding users through the platform to ensure a seamless experience.
Key Responsibilities
- Proactively reach out to dormant users, encouraging engagement and addressing any potential issues they may have encountered.
- Assist customers with navigating the Mnada Spesho platform, including troubleshooting account or transaction issues.
- Respond to inquiries and provide information on the auction process, product listings, and bidding.
- Maintain a high level of customer satisfaction by promptly resolving issues or escalating them as needed.
- Track customer interactions and feedback, identifying common issues to enhance the user experience.
- Work closely with the marketing and customer support teams to align customer engagement strategies and communication.
Qualifications
- Experience: Minimum 1 year in telemarketing, customer service, or a related field.
- Communication Skills: Excellent verbal communication skills in both Swahili and English.
- Technical Proficiency: Comfortable using online platforms, CRM systems, and basic troubleshooting.
- Customer-Oriented: Strong problem-solving skills and a passion for delivering exceptional customer service.
- Adaptability: Ability to handle diverse customer interactions and respond effectively to various inquiries and issues.
Preferred Attributes
- Prior experience in e-commerce or online marketplace environments.
- Familiarity with online auction platforms or a keen interest in digital marketplaces.
Interested in this job?
29 days left to apply