Technology and Operations Support Intern at BRAC Tanzania

BRAC in Tanzania is seeking applications from competent, dynamic and self-motivated individual to fill up the following position;

Job Summary:

BRAC Enterprises Tanzania Ltd. (BETL) is excited to offer an internship opportunity for a motivated and tech-curious individual to join our team and contribute to enhancing our operations through the use of digital tools and smarter systems. Currently, we are collaborating with affiliate daycare centres across Tanzania and piloting a mobile application developed in partnership with Tiny Totos. Since May 2024, we have been testing the app, and while progress has been made, users have encountered challenges both with the technology itself and its application in daily operations. We are seeking an intern to help address these challenges and drive improvements in the system.

Education Qualifications

Graduate in Information Technology, Information Systems, Business Administration, or a related field with a strong focus on tech-enabled operations

Responsibilities:

Key Responsibilities:

Support App Users and Build Capacity

• Assist affiliate daycare staff in understanding and using the Tiny Totos app.
• Collect feedback from users and develop basic training guides or resources to support them.

Liaise with Technology Partner

• Help BETL communicate app-related issues and operational feedback to Tiny Totos.
• Track technical challenges and suggest practical improvements for usability.

Explore Tech Solutions

• Assist in researching alternative tools or platforms that could enhance BETL’s operational systems.
• Support the development of simple tech tools (e.g. spreadsheets, templates) to improve internal workflows.

Support Internal Process Improvements

• Work with the BETL team to document and improve internal systems and affiliate support tools.
• Liaise with other BRAC staff as needed for cross-team collaboration.

Other Potential Tasks:

• Ensure daycare centre locations are accurately updated on Google Maps
• Explore GIS-based solutions to support data-driven decisions for optimal expansion site selection

Required Skills / Capacity

• A recent graduate in Information Technology, Information Systems, Business Administration, or a

• related field with a strong focus on tech-enabled operations.
• Strong interest in technology, operations, and social impact.
• Excellent interpersonal and communication skills, with proficiency in both English and

Swahili.

• Detail-oriented with strong organizational abilities.
• Basic knowledge of digital tools or apps (experience with user support is a plus).
• Proficiency in Microsoft Office applications, particularly Word,
• Ability to work independently as well as collaboratively in a team environment.
• Eager to learn, proactive, and adaptable in a startup-like environment.

Why Join Us?

This is a hands-on opportunity to work with a bold, growing social enterprise committed to scaling affordable early childhood education in Tanzania. You’ll gain practical experience, contribute to real solutions, and work alongside a passionate and dynamic team.