Facilities Manager at CBRE Excellerate

The Facilities manager is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. This role is also required to ensure the adherence to the budgetary costs and customer service standards.

Key Responsibilities:

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location(s).
• Responds to problems and concerns; implements policy, rules, and regulations.
• Manages on site facilities management operation teams in terms of staffing, training, development, and performance.
• Manages, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work.
• Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s locations; reviews and monitors performance in line with agreed KPI or SLA.
• Supports Customer Services Manager to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures as set out by the HSE & Risk Management team to minimise the risk exposure to the Client.
• Reviews and manages contract documents, supported by the Vendor Management Lead to ensure consistency and adherence with client master contract and company corporate standards (including insurance requirements and price standards).
• Specific to their location(s), develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
• Maintains close working relations with the Landlords and Engineering Lead regarding any maintenance issues, ensuring a proactive approach is maintained.
• Oversees the achievement of key performance indicators (KPIs) for the site. Taking remedial action as applicable to ensure the required standards are maintained, and improved where possible, across the portfolio / building.
• Oversees third party contracts, ensuring the correct standard of service is provided in accordance with the agreed contract.
• Considers opportunities for service improvements and efficiencies, cost savings or commercial gains for the client.
• Proactively manages risk and deals with insurance issues across sites, escalating where appropriate.
• Manages site budget, conducts financial analysis, and prepares regular forecasts according to agreed schedules.
• Responsible for all financial costs and controls for site.
• Able to prepare and present budget reports to the customer and senior team. With an understanding of P&L, Balance Sheet, and Cash Flow principles.
• Manages on site costs, monthly forecasts, and variance reporting.
• Able to use relevant company and client finance systems.
• Appropriately manages PO life cycles e.g. accruals, closure.
• Able to turn data into meaningful information that allows action to be taken / decisions to be made.
• Able to identify risks and opportunities.
• Manages site budget, conducts financial analysis, and prepares regular forecasts according to agreed schedules.
• Works with Strategic Sourcing Manager(s) in procurement activities, ensuring best practice, competitive pricing, development of strategic supplier relationships and proactive delivery of services.
• Team management experience, responsible for team members, normally on site.

Person Specification:

• The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership, and organizational abilities.
• Communication and Presentation skills
• Understanding and knowledge of health and safety legislation in local region. and environmental protection requirements.
• Is commercially aware and has sound knowledge of the client needs and environment in which in operates.
• Excellent communication skills are imperative in this role.

The Facilities Manager must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.

• Diligence and Sense Urgency
• The Facilities Manager must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.

Quality Control

• The Facilities Manager must possess an eye for quality and attention to detail.
• Ability to deliver.
• The Facilities manager must have the ability to deliver in accordance with clients' specific             requirements and a willingness to work as a team player following guidelines and instructions where appropriate. Flexibility in the role is a necessity.

Interpersonal Skills

• The Facilities Manager must have the ability to build a professional relationship of trust with both internal and external clients.
• Professional Conduct
• As a representative of the Company in contact with clients, the incumbent is expected to be well- groomed and to always observe the Company's dress code. In addition, they must ensure that the professional conduct lives up to the Company's stature as the world's leading property services company.

Skills Required:

• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering.
• Strong communication, negotiation, and analytical skills.
• Good working knowledge of Microsoft Office and IT proficient.
• Excellent interpersonal skills
• Ability to lead Change Management programmes.
• IOSH or NEBOSH or equivalent qualified (preferred).
• Fluent in speaking and writing English and Swahili.