ERP Manager at GSM Group Tanzania

To lead the ERP team in developing, implementing, and optimizing the organization's ERP system to streamline business processes and support strategic objectives.

Responsibilities:

Strategic ERP Leadership:

• Develop and execute an ERP strategy that supports GSM Group's digital transformation initiatives.
• Oversee the integration of ERP systems with other technological advancements within the organization.

ERP System Management:

• Manage the day-to-day operations of the ERP system to ensure stability and performance.
• Collaborate with various departments to customize and improve ERP functionalities.

Change Management and Training:

• Lead change management activities related to ERP system updates and modifications.
• Develop training programs to enhance staff competency in utilizing the ERP system.

Project Management:

• Coordinate ERP-related projects, ensuring they are delivered on time, within scope, and budget.

Stakeholder Engagement:

• Act as the primary point of contact between IT and other business units for ERP system matters.

Troubleshooting and Technical Support:

• Provide timely resolution to ERP system issues and technical glitches.
• Offer expert guidance and solutions to user queries and operational challenges.

Reporting and Analysis:

• Develop and maintain ERP-generated reports for business insights.
• Analyze ERP data to support strategic decision-making and report key findings to management.

Continuous Improvement and System Updates:

• Proactively seek and implement system enhancements for better performance.
• Keep the ERP system up-to-date with the latest software updates and patches.

Qualifications:

• Bachelor's degree or Master’s in Information Technology, Computer Science, Business, or a related field.
• Microsoft Dynamics 365 certification ( Finance Functional Consultant Associate
  , Business Central)
• Relevant certifications in Microsoft Dynamics 365 ERP

Experience:

• Minimum of 5 years of experience managing ERP systems in a medium to large organization.
• Proven track record in successfully implementing and upgrading ERP systems.
• Relevant certifications in Microsoft Dynamics 365 ERP

Skills:

• Strong leadership and project management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of ERP system architecture and principles

Competencies:

• Strategic thinking with a focus on digital transformation.
• Change management proficiency.
• Analytical mindset with problem-solving orientation.

Key Performance Indicators (KPIs):