Spa Manager at Attitude Hotels Tanzania

We are looking for a Spa Manager who cares about people, the community and sustainability! We are a B Corp company and Great Place to Work certified since 2017 and we want you to instil our commitments, company DNA and sense of fun on a ‘glocal’ level. Of course, it is also about creating a customer experience that stands out!

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Spa Manager:

• Be an example and ambassador of Attitude DNA all the time: Adapt Attitude’s core values and best practices to fit the Zanzibar local culture, ensuring alignment with the company's purpose.to achieve and maintain Family Member and Guest satisfaction all the time.
• Integrate Business Strategies and Attitude Best Practices: Develop and align business strategies that focus on Attitude's three main pillars—People First, Local All The Way, and The Environment, incorporating these principles into best management practices to drive sustainable long-term success.
• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment.
• Cost Efficiency: Ensure the execution of strategic business plan that defines operational goals, and profitability objectives.
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.

Operational/Technical Responsibilities:

• Oversee daily spa operations, ensuring a smooth and exceptional guest experience
• Recruit, train, and manage spa therapists and support staff
• Develop and implement spa menus, services, and wellness programs in line with the hotel’s identity.
• Ensure strict hygiene, safety, and quality control standards
• Manage budgets, stock, and cost controls effectively
• Handle guest feedback and resolve issues with professionalism and care
• Collaborate with hotel management and marketing teams on promotions and wellness retreats
• Maintain compliance with local health and business regulations
• Continuously research trends and opportunities to enhance the spa offerings.
• Prepare the Spa department budget (Capex, Opex).
• Follow up of the Spa Budget on a monthly basis and ensure that the budget is respected.
• Reporting to the Executive Assistant Manager, timely submission of reports to Head Office (Mauritius), and ensuring transparency and accountability as and when required.

YOUR QUALITIES:

• Degree or Diploma in Massage Therapy, beauty therapy or wellness-related disciplines.
• Minimum 5 years proven experience as Spa Manager in a villa environment.
• Ability to embody and instil Attitude’s DNA and culture within the hotel.
• Ability to manage a team with professionalism and inspire high-performance culture.
• Passionate about wellness, sustainability, and guest experience
• Familiarity with spa software systems and POS operations
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and French. A third language would be a definite advantage.
• An understanding of the African culture will be a definite advantage.
• Outstanding interpersonal skills
• Excellent organizational and administrative abilities
• Ability to compete in a fast-paced, dynamic and guest centric environment
• Outstanding customer service skills in handling customer queries and resolving issues.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 30 April 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.