Housekeeping Manager at Ramada Resort Hotel

The Housekeeping Manager is responsible for overseeing the entire housekeeping department, ensuring the highest standards of cleanliness and service in line with five-star hotel expectations. The position involves managing the cleaning and maintenance of guest rooms, public areas, and back-of-house facilities while ensuring guest satisfaction and operational efficiency. The Housekeeping Manager is also responsible for leading and developing a high-performing team and managing the budget, supplies, and inventory within the department.

Team Leadership & Supervision:

• Supervise, lead, and motivate the housekeeping team, ensuring high performance, strong morale, and a commitment to excellence.
• Provide clear instructions and delegate tasks effectively to housekeeping staff.
• Conduct regular training and development programs for staff to maintain the highest standards of service and safety.

Guest Room & Public Area Management:

• Oversee the cleanliness and maintenance of guest rooms, suites, and bathrooms, ensuring that each area meets five-star standards.
• Ensure all public areas such as lobbies, hallways, elevators, and restrooms are kept immaculate and welcoming to guests.

Quality Control & Inspections:

• Perform regular inspections of guest rooms and public areas to ensure cleanliness and presentation align with the luxury standards of the hotel.
• Address guest feedback promptly and take corrective action when necessary to maintain satisfaction.

Inventory & Budget Management:

• Manage the department’s inventory, including ordering, stocking, and ensuring efficient use of cleaning supplies and equipment.
• Assist in the preparation of departmental budgets, track expenses, and implement cost-saving initiatives without compromising on quality.

Health & Safety Compliance:

• Ensure adherence to all health, safety, and sanitation regulations in accordance with the hotel’s policies and local government regulations.
• Enforce the correct handling, storage, and disposal of cleaning chemicals and materials.

Guest Satisfaction:

Collaboration with Other Departments:

• Coordinate with the front office, maintenance, and food & beverage departments to ensure the seamless running of hotel operations and superior guest experience.
• Assist in the coordination of housekeeping needs for events, special requests, or VIP guests.

Sustainability & Environmental Practices:

• Promote sustainability initiatives within the housekeeping department, including reducing water and energy consumption and adopting eco-friendly cleaning practices.
• Ensure the department adheres to environmental guidelines and sustainability standards set by the hotel.

Reporting & Documentation:

• Maintain accurate records of cleaning activities, inventory usage, guest feedback, and departmental performance.
• Prepare and submit regular reports on housekeeping operations, costs, and staffing to management.

Skills and Qualifications:

• Experience: Minimum of 3-5 years in a supervisory or managerial role within a luxury or five-star hotel environment, preferably in housekeeping.
• Leadership Skills: Strong leadership and people management skills with the ability to inspire and guide a diverse team.
• Attention to Detail: Exceptional eye for detail and quality, ensuring all areas are maintained to the highest standards.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities in a high-pressure environment.
• Communication Skills: Excellent written and verbal communication skills. Ability to engage with staff, guests, and other departments professionally.
• Knowledge of Housekeeping Operations: In-depth knowledge of housekeeping operations, including cleaning procedures, inventory control, and safety standards.
• Physical Stamina: Ability to perform physical tasks, including walking and standing for long hours, and occasionally lifting cleaning supplies or equipment.

Education:

• A degree or certification in Hospitality Management,  or a related field is preferred.