Front Office Manager at Attitude Hotels Tanzania

We are looking for a Front Office Manager who cares about people, the community and sustainability! We are a B Corp company and Great Place to Work certified since 2017 and we want you to instil our commitments, company DNA and sense of fun on a ‘local’ level. Of course, it is also about creating a customer experience that stands out!

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Front Office Manager:

• Be an example and ambassador of Attitude DNA all the time: Adapt Attitude’s core values and best practices to fit the Zanzibar local culture, ensuring alignment with the company's purpose.to achieve and maintain Family Member and Guest satisfaction all the time.
• Integrate Business Strategies and Attitude Best Practices: Develop and align business strategies that focus on Attitude's three main pillars—People First, Local All The Way, and The Environment, incorporating these principles into best management practices to drive sustainable long-term success.
• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment.
• Cost Efficiency: Ensure the execution of strategic business plan that defines operational goals, and profitability objectives.
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.

Operational/Technical Responsibilities:

• Supervise and train front office staff, including receptionists, and guest relations officers
• Ensure smooth check-in and check-out procedures, handling reservations and guest inquiries efficiently.
• Correct handling of groups/guests: arrivals, luggage, transfers, flight delays, departures, and overbooking.
• Implement and uphold standard operating procedures (SOPs) for front office operations.
• Monitor guest satisfaction and handle complaints with professionalism and care.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain accurate records of room occupancy, billing, and guest feedback.
• Promote local tours, experiences, and hotel amenities to guests.
• To be fully aware of any promotion, special events and package organized by the company. 
• Uphold the hotel’s image, values, and service standards at all times
• Reporting to the Executive Assistant Manager, timely submission of reports to Head Office (Mauritius), and ensuring transparency and accountability as and when required.

YOUR QUALITIES:

• Diploma in Hospitality Management
• Minimum of 5 years proven experience in a front office or guest services management role, preferably in a hotel villa setting.
• Ability to embody and instil Attitude’s DNA and culture within the hotel.
• Proficiency in hotel management systems
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and French. A third language would be a definite advantage.
• Warm, approachable demeanour with a passion for hospitality and guest satisfaction.
• An understanding of the African culture will be a definite advantage.
• Ability to compete in a fast-paced, dynamic and guest centric environment.
• Outstanding customer service skills in handling customer queries and resolving issues.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 30 April 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.