Back of the House Manager at Attitude Hotels Tanzania

We are looking for a Back of the House Manager who cares about people, the community and sustainability! We are a B Corp company and Great Place to Work certified since 2017 and we want you to instil our commitments, company DNA and sense of fun on a ‘glocal’ level. Of course, it is also about creating a customer experience that stands out!

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Back of the House Manager:

• Be an example and ambassador of Attitude DNA all the time: Adapt Attitude’s core values and best practices to fit the Zanzibar local culture, ensuring alignment with the company's purpose.to achieve and maintain Family Member and Guest satisfaction all the time.
• Integrate Business Strategies and Attitude Best Practices: Develop and align business strategies that focus on Attitude's three main pillars—People First, Local All The Way, and The Environment, incorporating these principles into best management practices to drive sustainable long-term success.
• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment.
• Cost Efficiency: Ensure the execution of strategic business plan that defines operational goals, and profitability objectives.
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.

Operational/Technical Responsibilities:

• Oversee and coordinate the activities of housekeeping, maintenance, laundry, and other BOH departments.
• Ensure all back-of-house facilities are clean, safe, and well-organized.
• Monitor and maintain the physical condition of the hotel, including preventive maintenance schedules.
• Ensure all equipment and systems (e.g., water treatment, generators, HVAC) are functioning properly.
• Recruit, train, and supervise BOH staff, including creating work schedules and ensuring adequate coverage.
• Manage inventory of housekeeping supplies, linen, equipment, tools, and maintenance materials.
• Work with the procurement team to order supplies, track deliveries, and maintain cost controls.
• Ensure proper storage, labelling, and usage of chemicals and cleaning products.
• Serve as a liaison between front-of-house departments and back-of-house teams to ensure smooth operations
• Collaborate with the General Manager and Department Heads on daily operations and long-term planning.
• Support operational readiness for VIP arrivals, special events, and emergency procedures.
• Reporting to the Executive Assistant Manager, timely submission of reports to Head Office (Mauritius), and ensuring transparency and accountability as and when required.

YOUR QUALITIES:

• Diploma in Hospitality Management/Business Management or any related field.
• Minimum of 5 years proven experience as Back of the House or Operations Management in a villa setting.
• Ability to embody and instil Attitude’s DNA and culture within the hotel.
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and French. A third language would be a definite advantage.
• Familiarity with sustainable operations and eco-friendly practices is a plus.
• An understanding of the African culture will be a definite advantage.
• Ability to compete in a fast-paced, dynamic and guest centric environment.
• Excellent organizational and problem-solving abilities.
• Excellent leadership and team management skills.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 30 April 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.