Jr. Marhaba Host at dnata Tanzania

Provide a comprehensive and high-quality Meet & Greet service to all marhaba guests, to ensure customer experience is warm, welcoming and efficient. Welcome and assist the Meet & Greet and lounge guests as per operational procedures and marhaba standards.

Meet & Greet - marhaba Services

• Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards) in order to provide a quality service that projects marhaba and dnata’ s image as a service provider, in accordance with the service booked.

Lounge Host

• Warmly welcome guests, attending to and briefing all customers using the lounge, including procedures for boarding and facilities available.  This is to ensure a convenient and pleasant stay at the lounge, followed by an on-time compliance with boarding formalities.
• Monitor usage and conditions of all items at the lounge, informing the Hosting Lead of any requirements, maintenance issues, sudden/required changes on lounges menu display, maintenance schedule, AC functioning, etc in order to ensure that the lounge facility is maintained to marhaba standards. 
• Assist the Hosting Lead by making updates to the marhaba Lounge System with information of the service provided.
• Resolve customer issues pertaining to reservations, onward connections, etc in order to ensure minimum inconvenience to passengers and to safeguard the image of dnata and marhaba.
• Make regular walkarounds in the lounge and report all service shortfalls and potential customer grievances, in order to ensure timely investigation of incidents and effective service recovery. Where a service shortfall can be resolved on the spot, make every effort to do so.
• Responsible for daily sales including opening, closing, tallying and handover of daily sales report.
• Be knowledgeable about marhaba products and services available in location and across network. Promote and up-sell marhaba products and services to clients and passengers in order to maintain competitive advantage, thereby increasing business profitability. 

Safety

• Discuss safety concerns openly and reports them to the concern supervisor.
• Comply with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment. 
• Act as a role model for the desire safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.

Requirements:

• 12 years schooling or equivalent
• 1+ year of Customer Service experience in any industry
• High standard of English language skills, both written and spoken.
• Impeccable grooming and presentation.
• Computer Literacy. Working knowledge of MS Office packages preferrable.
• Safety Awareness.
• High standard of customer service skills, experience dealing with VIP or Luxury market customers is a plus. 

Other languages besides English:  Not mandatory, but advantageous to have other spoken language skills.