Operations Manager at Wakandi Group Tanzania

Are you a strategic thinker with a passion for operational excellence and customer success? Wakandi is looking for an experienced Operations Manager to lead our operations in Tanzania and drive customer support, onboarding, and success to the next level.

About Wakandi

Wakandi Group is a digital financing company revolutionizing access to formal financial services across Africa. We empower cooperatives and microfinance institutions through innovative digital platforms, ensuring seamless, secure, and transparent savings and loan management.

Role Overview

As the Operations Manager, you’ll be at the heart of our customer-facing operations in Tanzania. You'll lead a talented team in customer support, onboarding, and success, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction. You’ll report directly to the Country Director and collaborate closely with cross-functional teams to drive our mission forward.

Your Key Responsibilities

• Lead and mentor our local operations teams to deliver excellence across support, onboarding, and success
• Develop and refine policies that enhance efficiency and ensure compliance
• Monitor performance metrics and implement continuous improvement strategies
• Collaborate across departments to solve challenges and elevate customer experience
• Present regular reports to leadership, using data to shape decisions
• Be the engine behind exceptional service and satisfied customers

Who You Are

• 5+ years’ experience in operations management—bonus if it's within fintech or financial services
• A degree in Business Administration, Operations Management, or a related field
• Skilled in CRM systems (HubSpot experience is a plus)
• Strong leadership, analytical, and communication skills
• Passionate about customer success and operational excellence
• Comfortable navigating fast-paced environments and driving results under pressure

Why Join Us?

• Make a real impact on Africa’s financial inclusion journey
• Work in a dynamic, innovative, and mission-driven company
• Enjoy growth opportunities and a supportive environment
• Competitive compensation and benefits

Interested?

If you're making a significant impact and helping shape the future of financial services in Africa, we'd like to hear from you. Please prepare a 2-3 minute video in English, covering:

• A brief introduction of yourself.
• Why do you believe you're you're fit for this role?
• Your unique offerings to Wakandi.
• Your motivation for wanting to be a part of our team.