Relationship Manager (HNI’s) at Exim Bank Tanzania

The purpose of this role is to offer personalized financial solutions and deliver exceptional service to high-net-worth clients. This includes addressing their unique financial needs, fostering long-term relationships, and enhancing customer satisfaction to drive business growth.

Roles & Responsibilities

• Actively work to expand the deposit base by acquiring high-net-worth clients, focusing on both the number of clients and the value of deposits in line with the targets provided.
• Achieve the fee income objectives by managing and growing the portfolio of existing and new-to-bank (NTB) Elite clients, driving overall profitability.
• Build and nurture strong, trust-based relationships with high-net-worth clients to ensure retention and long-term loyalty.
• Provide bespoke financial advice and innovative solutions tailored to clients' specific needs, considering their unique financial situations and aspirations.
• Serve as the main point of contact with clients, offering exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction.
• Regularly assess and review clients' financial portfolios to ensure alignment with their financial goals, adjusting as necessary to maximize returns and minimize risks.
• Identify and actively pursue new business opportunities, both from existing clients and new prospects, ensuring continuous portfolio growth.
• Collaborate with internal teams to provide clients with a comprehensive suite of financial services that meet their needs.
• Continuously stay informed about market trends, financial products, and investment opportunities to offer timely and relevant advice to clients.
• Ensure full compliance with all relevant banking policies, regulatory requirements, and industry standards in all client interactions and transactions.
• Continuously looking for ways to improve service delivery, operational efficiency, and client satisfaction to enhance the overall client experience.
• Perform any other duties as assigned by management, contributing to the overall success of the Elite Banking function.

QUALIFICATION AND EXPERIENCE REQUIRED

• University degree in Business Administration or Economics and relevant professional qualifications in banking, finance, or marketing
• Minimum of 8 years’ relevant working experience in a similar position
• Computer literacy and knowledge of new evolving technology systems

COMPETENCY REQUIRED

• Demonstrated ability to assess customer needs and design products that effectively address those requirements.
• Self-assured, goal-oriented, and eager to take on new challenges with a drive for success.
• Possesses a high energy level and a proactive, results-driven approach.
• Highly self-motivated, quick to learn, and capable of working independently under pressure while maintaining high efficiency.
• Experience in structured trade finance, syndication, and project financing is considered an asset.
• Deep understanding and knowledge of retail banking products, including liabilities, acquisitions, cash management, credit cards, and other sales products.
• Demonstrated success in a client relationship role within retail banking, with a proven track record of sales achievement.