Officer Insights & Retention at NMB Bank

To enhance customer retention and satisfaction by analyzing data-driven insights, identifying product performance trends, and addressing leakages to support strategic decision-making and improve overall department performance.

Main Responsibilities:

• Develop and implement retention strategies to reduce customer churn and enhance loyalty for personal products.
• Monitor customer lifecycle, identify at-risk customers, and propose proactive retention interventions.
• Analyze product performance metrics to identify growth opportunities and challenges in personal deposits and loans.
• Develop and maintain dashboards to track KPIs such as customer retention rates, product profitability, and loan recovery rates.
• Provide regular and ad-hoc reports to management on key trends, risks, and actionable insights.
• Conduct detailed reviews to identify revenue and operational leakages within the department.
• Work with cross-functional teams to recommend and implement solutions to plug leakages.
• Support new product development initiatives by providing market insights and trend analysis.
• Present insights and recommendations effectively to senior management and key stakeholders.

Knowledge and Skills:

• Advanced proficiency in MS Excel and data visualization software.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Good understanding of consumer deposit and loan products

Qualifications and Experience:

• Bachelor's degree in economics, Statistics, Data Science, or a related field.
• Proven experience with data analytics tools such as SQL, Tableau, Power BI, or similar
• 2 years relevant experience.
  

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.