Branch Manager at Exim Bank Tanzania

To meet branch Retail and SME Financial Targets through a world-class Sales and Service Management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch, that conforms to the financial institutions and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers.

Roles & Responsibilities

• Accountable for all aspects of running a successful branch, delivering great business performance.
• Leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control.
• Understand your customer base and identify opportunities to build and grow profitable Relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the branch and the productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with a specific focus on financial security.
• Take ownership of resolving complex problems, working with colleagues in other offices /
• Branches to provide a seamless experience for your customers.
• Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
• Participate in community affairs to increase the bank's visibility and enhance new and existing Business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head

QUALIFICATION AND EXPERIENCE REQUIRED

• University degree in Business Administration or Economics and relevant professional qualifications in banking, finance, or marketing
• Minimum of 5 years relevant working experience in a similar position
• Good leadership, people management, and banking skills
• Knowledge of relevant legislation, sales, and business principles,
• Outstanding communication skills
• Strong commercial know-how and first-class decision-making abilities.
• Be a good relationship builder and a strategic thinker rather than just operational.
• Resilient under pressure.