Banker, Entrenchment (Temporary Contract) at Standard Bank Tanzania

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The incumbent will be responsible for strengthening client relationships, increasing engagement, driving product adoption, and reducing customer attrition. You will be the champion for client retention and reactivation, ensuring our customers remain active, loyal, and derive increasing value from their relationship with the bank.

Qualifications

• Relevant tertiary qualification in Marketing, Business, Finance, or a related field is preferred.
• Proven experience in a customer relationship management, retention, loyalty marketing, or direct marketing role, preferably within the financial services or banking sector.
• Strong understanding of customer lifecycle management principles and techniques.
• Demonstrated ability to design, execute, and measure the effectiveness of targeted campaigns.
• Experience in analyzing customer data and segmenting audiences for tailored engagement.
• Excellent communication, interpersonal, and relationship-building skills.
• Results-oriented mindset with a strong sense of accountability.
• Collaborative spirit and ability to work effectively across different teams.
• Familiarity with CRM systems and marketing automation tools is advantageous.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Bookkeeping
• Data Management (Administration)
• Reconciling Financial Records
• Records and Archive Management
• Written Communication