Motor Assessor at Britam Insurance

The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages.  The role will report to the Claims Manager.

Key responsibilities

• Assess the damage and liability for motor vehicle accidents
• Facilitate issuance of repair authority to motor repairers
• Preparation of motor assessment reports
• Re-inspection of vehicles
• Facilitate issuance of release letters to repairers
• Supervision of external motor assessors
• Review external assessors assessment report to save the company on repair expenditure
• Vetting of motor repairers
• Handle  customer enquiries and complaints relating to motor accident repairs
• Ensure salvaged vehicles are kept safe before disposal
• Undertake valuation on motor vehicles
• Perform any other duties as may be assigned from time to time.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures

• Customer Satisfaction
• Turn Around Time
• Motor Loss Ratio and Cost Saving

Working Relationships / Internal Relationships:

• Accountable to the Claims Manager
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Britam customers
• Insurance sector players
• Garages

Knowledge, experience and qualifications required

• Bachelor’s Degree in Automotive Engineering
• 4 years’ experience in motor insurance
• Good knowledge of motor insurance covers
• Good working knowledge in vehicle accident assessment and vehicle claims recovery
• Knowledge of insurance regulatory requirements
• Knowledge of Britam products

Essential Competencies

• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
• Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently