Office Administrator (Arusha) at Jubilee Insurance

The role holder interacts with Jubilee Life customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while efficiently managing the administrative operations of the office.

Main Responsibilities:

• Serve as the first point of contact for clients and visitors, delivering a professional and welcoming experience.
• Manage the reception desk, including answering calls, handling inquiries, and directing visitors appropriately.
• Maintain a well-organized and presentable office, reflecting the company’s professional image.
• Schedule and manage appointments, meetings, etc.
• Keep an accurate inventory of office supplies, equipment, and consumables.
• Handle and distribute incoming and outgoing documents.
• Oversee daily office operations, including managing supplies, equipment, and general office upkeep.
• Coordinate with service providers for office maintenance and ensure a clean and functional workspace.
• Support the business development team with administrative tasks such as processing documentation, filing, and data entry.
• Liaise with vendors and suppliers to ensure timely delivery of goods and services.
• Maintain office records and ensure compliance with company policies and procedures.
• Track and compile monthly office expenditure reports for management review.

Key Competencies:

• Attention to detail and a meticulous approach to work.
• Ability to influence and engage stakeholders at all levels.
• Proactive mindset and ability to work independently.
• Strong organizational and time management skills.
• Excellent customer service experience and satisfaction.
• To promote a positive and professional brand image.

Qualifications & Experience:

• Diploma in Business Administration or a related field.
• Diploma in Insurance will be an added advantage.
• Minimum 1-2 years’ experience in a similar role.
• Experience in effectively resolving customer inquiries and complaints.
• Familiarity with insurance products and services is advantageous.