HBB Regional Sales Lead – Retail 2 at Airtel Tanzania

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Channel Management 

• Manage direct sales channels for the sale 
• Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s).
• Identify and formulate sales strategies to help drive gross addition device sales for the region

Sales and Distribution

• Drive HBB distribution,
• Drive sales to ensure sales targets are met
• Ensure installation SLAs are met within assigned geographical demarcation.
• Collaborate with sales supervisors and cross functional leaders and peers to develop sales targets and strategies in to drive sales in assigned market or area
• Ensure regional outlets are productive

Customer Complaint Resolution

• Resolve customer complaints in collaboration with relevant stakeholders where applicable 
• Address staffing or manpower problems and other issues that may interfere with efficient sales operations

Customer Prospects

• Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads.
• Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders

Trade Execution and Compliance

• Ensure adherence to compliance requirements of sales processes, policies and recovery of devices from noncompliant customers.
• Supervise health of device acquisitions and compliance on activations, 
• Implement and execute sales plans as per plan first time right
• Implement agreed sales plans through timely monitoring and corrective action to drive desired business results

Team Engagement and development

• Provide or facilitate ongoing training, motivation, and development of sales supervisors, Direct Sales Executives team to ensure that sales and profits are effectively managed and maintained
• Continuously motivate the frontline employees through leadership by example 
• Implement all action plans that will address hygiene issues etc. from employee feedback meetings or surveys
• Perform any other duties as assigned from time to time

Qualifications

• Bachelor of Business Administration or any equivalent qualification. 
• Minimum 4 years’ experience in sales
• 2 years of in-depth Sales and Marketing experience in the telecom/Devices selling/Corporate Sales/ Satellite TV industries or other related fields.
• with at least 2 years at middle management level handling independent businesses.
• Category Understanding - Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
• Technology Understanding: Needs to understand solutions across HBB Products & Services. Should be able to guide and drive cross-functional teams.
• Resilience and ability to deliver against  targets
• Strong entrepreneurial spirit
• Able to motivate and encourage the team to ensure sales targets are met
• Able to plan and execute team route plans and evaluate performance on a daily basis