Executive Housekeeper at Attitude Hotels Tanzania

We are looking for an Executive Housekeeper who cares about people, the community and sustainability! We are a B Corp company and Great Place to Work certified since 2017 and we want you to instil our commitments, company DNA and sense of fun on a ‘glocal’ level. Of course, it is also about creating a customer experience that stands out!

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Executive Housekeeper:

• Be an example and ambassador of Attitude DNA all the time: Adapt Attitude’s core values and best practices to fit the Zanzibar local culture, ensuring alignment with the company's purpose.to achieve and maintain Family Member and Guest satisfaction all the time.
• Integrate Business Strategies and Attitude Best Practices: Develop and align business strategies that focus on Attitude's three main pillars—People First, Local All The Way, and The Environment, incorporating these principles into best management practices to drive sustainable long-term success.
• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment.
• Cost Efficiency: Ensure the execution of strategic business plan that defines operational goals, and profitability objectives.
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.

Operational/Technical Responsibilities:

• Recruit, train, and manage the housekeeping team, including room attendants and laundry staff.
• Develop and implement housekeeping policies, procedures, and service standards.
• Oversee daily operations and ensure all guest areas and villas are cleaned and maintained to the highest level.
• Collaborate with other departments (front office, maintenance, F&B) to ensure seamless guest experiences.
• Maintain inventory and stock control of linen, cleaning supplies, and guest amenities.
• Inspect guest rooms and public areas regularly and address any deficiencies promptly.
• Uphold and promote health, safety, and hygiene standards.
• Manage departmental budgets, labour costs, and cost control initiatives.
• Implement environmentally responsible practices aligned with the property’s sustainability goals.
• Respond to guest feedback and resolve housekeeping-related issues with professionalism and care.
• Reporting to the Executive Assistant Manager, timely submission of reports to Head Office (Mauritius), and ensuring transparency and accountability as and when required.

YOUR QUALITIES:

• Diploma in Hospitality Management
• Minimum of 3 years plus proven experience in a senior housekeeping role in a villa environment.
• Ability to embody and instil Attitude’s DNA and culture within the hotel.
• Pre-opening or new hotel launch experience would be a strong advantage.
• Excellent attention to detail and commitment to high standards.
• Knowledge of eco-friendly cleaning methods and sustainability practices.
• Proficient in housekeeping management systems and Microsoft Office.
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and French. A third language would be a definite advantage.
• An understanding of the African culture will be a definite advantage.
• Outstanding interpersonal skills
• Ability to compete in a fast-paced, dynamic and guest centric environment
• Outstanding customer service skills in handling customer queries and resolving issues.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 30 April 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.