8 Jobs Opening at Africa Pension Fund

Africa Pension Fund (APeF) is looking for dynamic, visionary, and experienced professionals to join our team. With our expertise in Deposit Administration Schemes, Pension Fund Management, Investment Advisory, Fund Management, and Capital Mobilization, we are dedicated to fostering financial growth and providing meaningful solutions. If you have the right qualifications, experience, and a passion for innovation in the financial sector, we want to hear from you.

ACCOUNTS OFFICER I

Position Count: 1

Key Responsibilities:

• Data Entry and Record-Keeping: Accurately record daily financial transactions in the accounting system, ensuring all financial records, invoices, and receipts are properly documented and systematically filed.
• Reconciliation of Accounts: Perform reconciliations of bank statements, vendor accounts, customer accounts, and other financial records to ensure accuracy and promptly resolve discrepancies.
• Processing Payments: Prepare payment vouchers, process invoices, and ensure timely payments to suppliers and service providers. Verify the accuracy of payment details and compliance with company policies before submitting for approval.
• Expense Management Support: Record, categorize, and monitor company expenses to ensure proper allocation in financial systems. Assist in tracking and reporting on budget utilization and identifying areas for improvement.
• Support to Fund Accounting Team: Collaborate with Fund Accountants to ensure accurate processing of contributions, withdrawals, and other fund-related transactions, supporting seamless fund operations.
• Petty Cash Handling: Manage and reconcile petty cash transactions, ensuring proper usage, documentation, and financial accuracy.
• Assist in Monthly Closing Activities: Support month-end financial close by preparing journal entries, adjustments, and reconciliations. Compile supporting documents for financial reports to ensure timely reporting.
• Vendor and Customer Communication: Liaise with vendors and customers to resolve payment and invoicing queries. Ensure timely follow-up on outstanding receivables and payables to maintain financial accuracy and relationships.
• Support for Financial Reporting: Provide data inputs and reconciliations to the Finance Manager for financial statement preparation. Generate basic reports on daily or weekly financial activities for internal use.
• Administrative Financial Support: Assist the Finance Manager in organizing financial meetings, preparing agendas, and documenting discussions. Perform additional financial or administrative duties as assigned.
• Other Tasks: Support audit and tax reviews by gathering supporting evidence and assisting with compliance filings or any other duties assigned by the Finance Manager.

Candidate Experience Requirements:

• Minimum of 3 years of experience in accounts payable, receivable, and financial reconciliations.
• Proficiency in accounting software and Microsoft Excel.

Qualifications:

• Bachelor’s degree in accounting, Finance, or related fields. CPA certification is preferred.

CUSTOMER CARE

Position Count: 1

Key Responsibilities:

• Customer Engagement: Act as the first point of contact for customer inquiries, addressing concerns promptly and providing accurate, comprehensive information about pension schemes and investment products.
• Complaint Resolution: Manage customer complaints professionally, resolving issues within scope and escalating complex matters to the Operations Manager or relevant departments for swift resolution.
• Member Onboarding: Facilitate the onboarding process for new clients by guiding them through enrolment, assisting with documentation, and ensuring a seamless and positive experience.
• Service Quality Assurance: Deliver exceptional customer service by adhering to the organization’s service quality standards, fostering trust, satisfaction, and long-term relationships with clients.
• Information Dissemination: Provide up-to-date and accurate information to clients regarding products, policies, services, fund performance, and account statements.
• Customer Records Management: Maintain and update customer records in the system, ensuring accuracy, data integrity, and compliance with regulatory requirements.
• Feedback Collection: Gather customer feedback to identify improvement areas, presenting insights and actionable suggestions to the Operations Manager to enhance service quality.
• Communication with Stakeholders: Collaborate with internal departments, including operations and IT, to address customer concerns effectively and improve overall service delivery.
• Customer Engagement Events: Assist in planning and coordinating client engagement activities, such as seminars, workshops, or informational sessions, to educate and engage clients on pension and investment services.
• Reporting: Prepare and present periodic customer service reports, highlighting key trends, resolved issues, and opportunities for improving customer satisfaction.
• Ad Hoc Tasks: Undertake additional responsibilities and tasks assigned by the Operations Manager to support the customer care function and organizational goals.

Candidate Experience Requirements:

• Minimum of 2 years of experience in customer service roles, preferably in the financial services industry.
• Strong interpersonal and communication skills.

Qualifications:

• Diploma or Bachelor’s degree in Communication, Business, or related fields.

FUND ACCOUNTANT

Position Count: 2

Key Responsibilities:

• Fund Expenses Management: Record and monitor all expenses relating to the unit funds and pension schemes, including accrued and prepaid expenses, ensuring proper treatment in the calculation of the Net Asset Value (NAV) and maintaining compliance with accounting standards.
• Unit Reconciliation: Properly account for cancellations and new issues of units of the funds and schemes and carry out periodic reconciliations with the registers to ensure accurate numbers are used in NAV calculations.
• Accounting Processing: Process fund accounting data ensuring accuracy and timeliness. Generate daily (workdays) fund accounting reports to enable informed decision-making and foster compliance requirements.
• Bank Reconciliation: Reconcile funds collected and withdrawn from custodian bank balances against book balances. Produce daily and month-end reconciliation reports to ensure accuracy and transparency.
• Daily Accounting Activities: Manage day-to-day accounting tasks related to unit trust schemes maintained by APeF, ensuring efficient operations and adherence to timelines.
• Custodianship of Records: Maintain proper custodianship of all fund accounting records and correspondence. Establish and manage an organized filing system to ensure easy retrieval of financial records and compliance with audit requirements.
• Filing System: Create and sustain an organized and efficient filing system for all accounting records, supporting streamlined operations and record retrieval.
• Ad Hoc Tasks: Undertake additional duties and responsibilities as assigned by Chief Esuperiors, contributing to the overall success of the Fund Accounting Unit.

Candidate Experience Requirements:

• Minimum of 3 years of experience in fund accounting or financial reporting roles.
• Familiarity with Collective Investment Schemes and Pension Fund operations.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field. CPA or ACCA certification is mandatory.

MARKETING OFFICER

Position Count: 1

Key Responsibilities:

• Marketing Strategy Development: Develop and execute comprehensive marketing strategies aimed at promoting the company’s pension products and services, ensuring alignment with business objectives and target audience needs.
• Market Research: Conduct in-depth market research to identify emerging trends, understand customer needs, and evaluate competitive positioning. Use insights to refine marketing strategies.
• Campaign Design and Implementation: Design and implement multi-channel marketing campaigns, including digital, print, and event-based initiatives, to maximize reach and impact.
• Product Alignment: Collaborate closely with product development teams to align marketing initiatives with organizational goals, ensuring cohesive and effective messaging.
• Partnership Management: Build and maintain strong relationships with external partners, such as advertising agencies and media outlets, to leverage expertise and resources for successful campaign execution.
• Performance Monitoring: Monitor and analyze the effectiveness of marketing campaigns using relevant metrics. Provide actionable insights and adjust strategies to optimize outcomes.
• Promotional Event Coordination: Plan and coordinate promotional events and customer engagement activities designed to enhance brand awareness and foster client relationships.

Candidate Experience Requirements:

• Minimum of 5 years of experience in marketing, preferably within financial services.
• Demonstrated success in creating and executing marketing campaigns.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or related fields. Certification in Digital Marketing and Graphic Designing is a plus.

OPERATIONS OFFICER

Position Count: 2

Key Responsibilities:

• Operational Support: Assist the Operations Manager with day-to-day operational tasks, including processing new members, maintaining member records, and ensuring strict adherence to standard operating procedures.
• Process Monitoring: Monitor and evaluate the efficiency of operational workflows to ensure compliance with internal policies and regulatory requirements, identifying areas for improvement.
• Data Management: Maintain and update member data, ensuring accuracy in client information, contributions, and fund performance records. This includes handling tasks such as KYC updates to meet regulatory standards.
• Coordination with Departments: Collaborate with IT, finance, customer care, and other departments to address operational issues and implement solutions that enhance service delivery.
• Risk and Issue Resolution: Proactively identify operational risks or issues and escalate them to the Operations Manager in a timely manner for resolution.
• Assist in Preparing Operational Reporting: Prepare and submit periodic reports to the Operations Manager, summarizing key metrics, risks, and actionable recommendations for process improvements.
• Support for New Product Launches: Contribute to operational readiness for launching new products by ensuring that processes, systems, and workflows are aligned for smooth execution.
• Document Imaging: Scanning of all necessary operational documents including application forms, letters and other important documents.
• Ad Hoc Tasks: Undertake additional responsibilities and tasks as assigned by the Operations Manager to support the department’s objectives and overall organizational goals.

Candidate Experience Requirements:

• Minimum of 2 years of experience in operations or administrative roles within financial services.
• Familiarity with pension fund operations is an added advantage.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related fields.

INVESTMENT OFFICER

Position Count: 1

Key Responsibilities:

• Portfolio Management: Monitoring the investment portfolio to ensure optimal asset diversification, maintain adequate liquidity, and minimize risk exposure. Regularly review the portfolio to align with organizational objectives and market conditions.
• Investment Analysis and Research: Conduct in-depth research on market trends, economic indicators, and industry developments to identify potential investment opportunities. Prepare and deliver detailed reports on market trends and insights at least monthly to guide informed decision-making.
• Policy and Guidelines Development: Prepare and periodically refine comprehensive investment management policies and recommend guidelines and prepare for submission to the Investment Committee. Ensure all investments comply with regulatory requirements, industry guidelines, and the organization’s internal policies, fostering a robust governance framework.
• Innovative Development: Collaborate with internal stakeholders to prepare and present proposals for innovative products and services that address client needs and adapt to market trends, driving growth and competitive advantage.
• Results-Oriented: Focus on driving measurable financial outcomes, optimizing investment strategies, and fostering a culture of continuous improvement in portfolio management and decision-making processes. Review investment portfolios and recommend changes to investments with the potential for higher yields, presenting analyses that account for associated costs (e.g., breaking/redemption fees) and the expected benefits to ensure informed decisions.
• Reporting and Analytics: Prepare and deliver comprehensive reports on fund performance, investment efficiency, and compliance on regulations impacting investing activities to senior management and the Board. Compliance includes collaborating for timely payment of CMSA levies, timely delivery of monthly and quarterly reports to CMSA, adherence to TIRA regulations concerning pension investments, and other obligations under the realm of investments to support strategic decision-making and ensure transparency in investment operations.
• Liaison with Investment Advisors: Serve as the primary point of contact between the organization and external investment advisors, asset managers, and fund managers (e.g., Old Mutual). Facilitate effective communication to ensure alignment on investment strategies, monitor performance, and address any concerns or opportunities to optimize fund performance.

Candidate Experience Requirements:

• Minimum of 5 years of experience in investment portfolio management, preferably within the pension or financial services industry.
• Demonstrated expertise in conducting market research, investment analysis, and managing diverse investment portfolios.

Qualifications:

• Bachelor’s degree in Finance, Economics, or a related field with professional certification in either CFA, or Securities Industry Certification Course (SICC) from the Capital Market Security Authority (CMSA), or Financial Modelling and Valuation Analyst (FMVA).

IT MANAGER

Position Count: 1

Key Responsibilities:

• IT Infrastructure Management: Oversee and maintain the organization’s IT infrastructure, including servers, networks, and workstations, ensuring reliable and efficient operations.
• Data Security and Compliance: Implement robust security protocols to safeguard sensitive data, including pension fund details and client information, ensuring compliance with regulatory standards.
• System Maintenance and Troubleshooting: Monitor IT systems to proactively identify and resolve issues, minimizing downtime and ensuring consistent service delivery.
• Implementation of IT Solutions: Collaborate with various departments to design and implement IT solutions that enhance operational efficiency and support organizational goals.
• Database Management: Manage and optimize databases critical to pension and asset management operations, ensuring data integrity and accessibility.
• Business Continuity and Disaster Recovery: Regularly back up critical data and conduct thorough testing of recovery procedures. Coordinator and executer of disaster recovery plans promptly in case of IT system failures to ensure business continuity.
• Cybersecurity: Monitor the IT environment for cyber threats and implement effective measures to mitigate risks. Conduct regular vulnerability assessments and recommend improvements to strengthen the organization’s security posture.
• System Updates and Innovation: Plan and execute system upgrades to ensure the organization benefits from the latest and most efficient technologies. Research and recommend innovative IT solutions that align with business goals and future requirements.
• Vendor Collaboration: Coordinate with external IT vendors to procure, implement, and maintain specialized services, ensuring cost-effective and high-quality solutions.

Candidate Experience Requirements:

• Minimum of 7 years of experience in IT infrastructure management and cybersecurity.
• Experience in implementing IT solutions within the financial services industry.
• Familiar with: MySQL, Python, PHP, JavaScript, Django, HTML, Springboot

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field. Certifications such as CCNA, CISSP, or AWS are an added advantage.

OPERATIONS MANAGER

• Position Count: 1

Key Responsibilities:

• Operations Oversight: Oversee and manage day-to-day operations to ensure the seamless execution of business processes, maintaining high levels of efficiency and service quality.
• Business Process Optimization: Continuously analyze operational workflows to identify opportunities for improvement, enhancing efficiency, reducing costs, and supporting organizational growth.
• Policy Development: Develop, implement, and monitor operational policies designed to enhance efficiency, compliance, and alignment with organizational goals.
• Collaboration: Work closely with other departments to streamline processes, foster interdepartmental synergy, and achieve operational excellence.
• Risk Management: Proactively identify, assess, and mitigate operational risks, particularly those associated with pension and asset management processes, ensuring robust risk control measures.
• Regulatory Compliance: Ensure full adherence to all operational regulatory requirements, maintaining compliance with relevant laws, guidelines, and industry standards.
• Technology Integration: Collaborate with other departments to implement and maintain advanced systems for fund management, reporting, and customer engagement, ensuring technology supports operational goals.
• Stakeholder Engagement: Act as the primary liaison with key stakeholders, including fund administrators, investment managers, custodians, and clients, ensuring smooth and efficient operational collaboration.
• Product Development: Be part of the operational readiness for new product launches, managing all aspects of product development to ensure timely and successful rollouts.

Candidate Experience Requirements:

• Minimum of 7 years of experience in operations management within the financial services or pension industry.
• Proven track record in process optimization and risk management.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA is an added advantage.