Reynolds Kipanga
About me
As a Client Service, I am professional responsible to manage and nurture client relationship within the firm playing as the main point of contract between the firm and the client hence coordinating with internal teams to deliver services and solutions that meet or exceed client expectations. I played a great role as a client such that I monitored service delivery, gathered feedback, and work on strategies to improve the client experience within the company, fostering long-term partnerships. Strong communication, problem-solving, and organizational skills are essential for this role.
Skills
Work Experience
Sales Executive
Ci Group Company Limited
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As a Sales Personnel in the printing, embroidery and branding company, I was responsible for generating new business and maintaining relationships with existing clients including to identify potential clients, understanding their printing and branding needs, presenting suitable products and having adequate product and service knowledge so as to have full control on how to handle customers. And also, I prepared and delivered sales presentations, negotiate contracts, and ensure client satisfaction throughout the sales process hence stayed updated on industry trends and work closely with the production team to ensure timely and quality delivery of products. Strong communication, negotiation, and customer service skills are essential for success in this role.
Client Service Executive
Ci Group Company Limited
2024-02-01
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2024-07-25
In the printing and branding company, I was responsible for generating new business and maintaining relationships with existing clients whereby I identified potential clients, understood their printing and branding needs, and presented suitable products and services. As a Client Service also, I prepared and delivered sales presentations, negotiate contracts, and ensured client satisfaction throughout the sales process.
Sales Manager
AdamtheHustla Phone Store
2021-05-14
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2022-03-28
In the phone store, I oversee the sales team and ensured the achievement of sales targets such that I had to set sales goals, training and motivating staff, and monitoring sales performance so as to reach the revenue target within the given time. Also, I analyzed market trends, manage inventory, and develop strategies to increase sales and customer satisfaction hence handled customer inquiries, resolve complaints, and ensure a high level of customer service. Effective leadership, strong communication, and a deep understanding of the mobile phone market are essential for success in this role.
Education
Tanzania Institute of Accountancy (TIA)
Bachelor Degree of Marketing and Public Relations
2020-11-01
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2023-07-25
A Bachelor’s degree in Marketing and Public Relations provides students with comprehensive knowledge and skills in promoting and managing the public image of businesses and organizations. The program covers key areas such as market research, consumer behavior, branding, advertising, digital marketing, media relations, and strategic communication. Students learn to develop marketing campaigns, manage public perception, and use various media channels effectively. This degree prepares graduates for careers in marketing, PR, advertising, and communications, equipping them with the ability to craft compelling messages and build strong relationships with target audiences.
St Anne Marie High School
Advanced Certificate of Secondary Education Examination (ACSEE) - HGL
2018-07-01
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2020-05-20
St Anne Marie Secondary School
Certificate of Secondary Education Examination(CSEE) - BUSINESS
2014-01-01
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2017-10-23