Duncan Wayodi

About me

•  Network Management: Ensuring stable and secure Wi-fi and LAN connections across the property.
• Responsible for the setup and management of POS systems for large scale events such as Full Moon party ensuring seamless transactions and customer satisfaction.
• Data Security: Implementing and maintaining robust security measures to protect sensitive business data.
• Hardware and Software Maintenance: Overseeing the proper functioning of all hardware and software including servers, computers, mobile devices and point of sale systems keeping all software up to date.
• Technical support: Providing technical assistance to staff and in some cases, guests troubleshooting hardware or software issues.
• System Upgrades: Regularly reviewing and updating IT systems for performance enhancement and new functionalities.
• Budget Planning: Working with the finance department to allocate budget for IT upgrades and maintenance.
• Vendor management: Coordinating with third party vendors for services like internet, software solutions and hardware procurement.
• Staff Training-Educating hotel staff on best practices for using IT resources and maintaining data security.
• Backup and Recovery: Implementing disaster recovery plans and regular data backups.
• Reporting and Analysis: Monitoring system performance and preparing reports for directors.
• Innovative Solutions: Staying abreast of new technology trends and proposing ways to implement them for better efficiency and guest satisfaction.
• Legal and Compliance: Ensuring all IT operations are complaint with relevant laws and regulations.