Receptionist at Kitengule Hospital

Receptionist shall typically be stationed at the front  desk, serving as the first focal point of contact for incoming patients. Patients and visitors all expect  to  be greeted with a warm  welcome smile and assisted by a receptionist with n genuine and sincere interest in helping with whatever  they need.

Requirements skills

• Computer literacy
• Minimum of form six level, Diploma
• Customer Service knowledge
• Able to speak and writing English language
• Working experience in a hospital shall be considered an added advantage

Personal Attributes

• Ability to work under working pressure  environment
• Able to work day and night shifts including week ends and public holidays
• Team work player

Some  Main Duties:

• Greet and Assist Patients/Visitors and portray positive  Hospital  image
• Issuing of medical  forms for cash  and health insurance patients
• Receiving, keeping and  returning patients  medical cards
• Ensure each  Patient  is  registered  into   Hospital management  system  including  emergency patients.
• Provide the required paperwork to patients or accompanying friends  or family  to be completed for registration as per each insurance protocol.
• In coordination with OPD Nurse assist emergency patients for urgent attention including paper works.
• Direct patients  to the required triage clinics or cashier office.
• Properly schedule  appointments  for  various  visiting  specialists  and  provide  courtesy  calls  to patients  to remind  them of an upcoming appointment.
• In charge of answering phones  and assisting  callers with any information they need.
• Maintain an organized environment, office organization to maximizing patient flow to avoid long queues or crowded waiting OPD area.
• Any duties  that may arise