Reservations Agent at Regional Air Services Tanzania

Are you passionate about customer service, aviation and travel? We at Regional Air are looking for a Reservations Agent to join our team and provide top-notch support to our customers. In this role, you will be responsible for handling bookings, issuing tickets, managing customer inquiries, and ensuring a seamless reservation experience for our passengers.

Key Responsibilities:

• Handle telephone ticket sales and reservations.
• Assist walk-in customers with bookings and ticketing.
• Provide flight schedules and updates on any timing changes.
• Ensure accurate booking details, including passenger names, dates, and special requests.
• Process flight manifests and liaise with operations for any last-minute changes.
• Manage email correspondence related to reservations and customer queries.
• Advise customers on fares, promotions, hotels, and cross-border travel documentation.
• Handle cash transactions, charge for parcels, excess baggage, and other additional services.

What We’re Looking For:

• Education: Degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field.
• Experience: 1–2 years in airline reservations, travel, or hospitality.
• Technical Skills: Proficiency in airline reservation systems (Amadeus, Sabre, Galileo) and MS Office.
• Customer Service: Strong communication, problem-solving, and interpersonal skills.
• Attention to Detail: High accuracy in data entry and reservation handling.
• Flexibility: Willingness to work shifts, weekends, and holidays as required.

Why Join Us?

• Be part of a dynamic and fast-paced airline industry.
• Work with a team that values excellent customer service.
• Opportunities for career growth and professional development.