Customer Care Agent
Job Role Insights
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Date posted
2024-08-23
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Closing date
2024-08-23
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Hiring location
Dar es Salaam
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Career level
Senior
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Qualification
Associate Degree Bachelor Degree Certificate Degree
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Experience
1 - 2 Years
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Quantity
3 person
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Gender
female
Job Description
Description
The first point of contact for any customer who has a question or an issue with a product or service we sell.
Duties
- Answering inbound phone calls
- Addressing customers’ questions about products and services
- Processing payments or returns.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Candidate Requirements
- Genuinely excited to help customers.
- Should be patient, empathetic, and passionately communicative
- Should love to talk and understand the value of good communication skills.
- Fluency in Swahili & English
Office Address: Goigi Mbezi Beach, Dar es Salaam
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